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Carpet Cleaning Frequently Asked Questions

    What you'd most like to know ...


Something of interest to parents with children in the home:
Unbeknownst to a lot of new parents, there are dust mites that live in our carpets. For the most part, they are harmless. But, doctors are quick to say that those unexpected, sometimes alarming and  "unexplainable" skin rashes that babies develop are attributed to the dust mites that culminate in our unattended carpets. A well maintained floor is essential to children's health and a good idea to be reminded of as we try to make our homes accommodating to our little ones. One more little reason to maintain clean carpets - We use environmentally-safe techniques to make them that way.

What method of cleaning do you use for carpeting?

We do 100% steam cleaning with a truck mounted cleaning system, where the machine stays in our truck and only the hoses come into the house.
All soiled water is taken away and is not dumped in your sink or toilets. This method of cleaning is recommended by all carpet manufacturers.

What methods are used for upholstery cleaning?

We steam clean, dry clean, foam clean and hand clean upholstery.
The technicians clean you’re fabric following the manufactures guidelines and recommendations.

Who does the cleaning?

Our certified, senior technicians do all the cleaning. They arrive fully uniformed in a company vehicle.
All backgrounds have been checked, and all of our technicians have at least six years experience.

Do you move furniture?

Yes, we are full service. We move the pieces you want moved. Pieces are slid out cleaned behind and slid back into place with protective pads or blocks under the legs.
We do tend to work around heavier items as they tend to crush our blocks. We do move some beds and dressers.

How long does it take the carpet to dry?

It will take 6 to 24 hours to dry.
The carpets will feel damp like a towel coming out of the washing machine. You can walk on the carpet immediately after we clean them.

Are there any hidden charges?

No! If your carpeting were to need an extra service to get your carpet clean, the technicians will give you an estimate before additional work is done.
As a full service company we offer many additional services for high standards and quality service.

What payments do you accept?

We proudly accept:  Cash | Check | Visa | Master Card | Discover | 

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American Stainmaster San Antonio TX  210-440-6461 |   ©  2017 JT